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781.863.9510

print@lexgraph.com

76 Bedford Street | Lexington, MA 02420

 

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  • A big area calls for a big statement. And that's exactly what we deliver with every banner we print.

  • When it's time for the big event, put your brand on center stage. Team up with us to create your trade show display, and make every second count.

  • With professional design and printing, our brochures are sure to sell. From the big idea to the small details, our team has years of experience to get the job done.

  • Need to get your event or message out for all to see? Beautifully printed with captivating colors will be sure to grab the attention of your audience.

  • From direct mail to event invitations, postcards are great targeted marketing pieces.

  • It's time to deliver a stronger campaign. In an increasingly cluttered mailbox, standing out is more important than ever. Fortunately, we've been mastering direct mail for years.

  • With a busy workload, you have more important things to do than folding, stuffing, sealing and stamping. Let us handle the small stuff, with mailing services that get your campaign out on time, every time.

  • It's about more than staying in touch; it's about staying on top. With bold designs and vivid color, we'll help you create great newsletters to make an instant impression.

  • Got a big trade show coming up? Want to spruce up a new promotion and go the extra mile? We’ve got just the thing for you.

  • Don't see something you're looking for? Be sure to call us! We can print or offer many services that may not be listed here. Give us a call and we can help you!

What Our Customers Are Saying

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Why have we turned to Lexington Graphics for all our printing needs for more than six years? In short, there are three reasons: quality, timeliness, and service. Lexington Graphics does consistently flawless work, and the materials always look fantastic! We sometimes turn in a print file later than expected, and they are great about turning around jobs on short notice—with a smile! And, as a family-run business, they know and care about their clients. They will drive across town during rush hour to deliver a job if that’s what it takes to keep the client happy.

There’s enough to worry about in life, but we never worry that Lexington Graphics is going to let us down.
I highly recommend them to anyone who seeks a top quality printing partner they can count on!

—Brooke L., SkyBridge Associates

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I am a freelance graphic designer and have worked with many printers over the years. Once I worked with Lexington graphics I realized how much time I wasted! They are not only professional and always on time, but intuitive with my projects, realizing the quality I'm going for, forgiving of mistakes, with great attention to detail, asking questions when necessary, and completing projects that are exactly what I was hoping. Their prices are fair, they are hands down the best printer in the area and I've recommended them to countless clients in the past four years.
Bravo- keep up the good work!

—Bre V., Freelance Graphic Designer

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We’ve been using Lexington Graphics for all of our printing needs for over 20 years. Top notch family business and excellent customer service. Highly recommended.

—Richard Callahan, Callahan's Karate

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I use Lexington Graphics for all of my company's printing needs, and not only is their product of the highest quality they are amazing to work with! They are my life savers when it comes to supporting my needs.

—Laura C., ITSMA

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Local, Personalized & Trusted, Since 1986

Serving Arlington, Bedford, Burlington, Concord, Lexington, Waltham, Woburn & surrounding areas. Pick up your order In person, have it delivered (Local Orders $25+), or shipped anywhere in the U.S.

Located in Lexington, MA, we offer Professional Printing, Copying, Mailing, and Graphic Design services. We print all types of marketing material, customized personally for your business, including Brochures, Flyers, Letterheads, Business Cards, Banners & Signage, Manuals, Reports, Wide-Format Posters, Promotional Products & much more. We offer Free Delivery to surrounding areas (Orders $25+).

If you need help placing an order or uploading any documents please contact one of our team members- we are here to help!

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Enjoy your visit!

July 22, 2013

6 Rules for Excellent Customer Service

The general advice of all customer service departments is to “listen to your customers.” And sure, that’s a great start, but it means nothing if you aren’t actively listening and trying to problem solve.

Think back to the most frustrating call you’ve ever had—the phone operator probably acted like they could care less about your problems, never mind getting them solved quickly. The whole process took 20 minutes and by the end of it, you still had your original problem (now complete with a few busted blood vessels and a sore throat from repeating yourself so many times).

If you are to be good at customer service, your company must be valuable to your clients. So, how do you do it? How do you give awesome customer service always? By following these rules:

Answer Your Phone
Sounds simple, no? Avoid answering systems if at all possible. People want to talk to a person, not a machine.

Accept Complaints
No one likes hearing things they’ve done wrong. But give their complaint proper attention and you won’t lose their future business. Even if it’s negative, feedback is valuable in any form to know how to better serve your clients. Take it with class—your customers will appreciate your patience and attention.

Don’t Take it Personally
Accept accountability, even if you didn’t personally handle their case. Apologize if necessary, and be the one who saves the day. Don’t get defensive. Simply ask how you can help solve their issue.

Train Your Staff
You can’t be the only one equipped to handle situations. Make sure your staff is well aware of protocol on solving various customer problems. And make it so your employees ever have to respond with, “I don’t know, but _________ will be back in 20 minutes and he/she can answer your question.”

Go the Extra Mile
If it takes 10 extra minutes to solve a problem more fully, do it. Go the extra step, call the extra person, and take the extra time because customers will notice.

Don’t Break a Promise
Never agree to anything that your team or company isn’t capable of following through on. Breaking a client’s trust is the best way to lose them—permanently.

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